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1Terms & Conditions
2Download Claim Form

  • Terms and Conditions

    • A minimum of one (1) image and maximum of five (5) images to accompany each claim.
    • One (1) claim must be submitted for each maintenance/defect request.
    • Claims must be submitted within time frame nominated in contract of sale or maintenance manual.
    • Access must be provided within 10 working days of the claim being lodged or upon request by CE or a relevant party or the claim will no longer be valid
    • Inspections and works are to be scheduled Monday-Friday 7.00am to 4:30pm
    • Appliance issues are to be directed to the manufacturer’s service department.
    • You have read the owner’s manual prior to lodging claim.
    • A flat call our fee of $160 (+GST) for any requests that are not considered to be a warranty or defect issue will apply. If a call out fee has been charged due to the request not being a defect, please note that further call outs will not be made until payment has been received in full for the call out fee.
    • If a specialised trade is requested to attend site they will issue invoices direct to the person requesting the call out at their standard minimum call out rate.

    By clicking the 'continue' option, you agree to our terms and conditions.